Codes of Ethics

Code of Ethics and Satisfaction Guide
for Plumbing Companies

Every employee of Overall Plumbing will meet the following set of requirements to protect our customers and ensure their satisfaction:

Each plumbing technician shall have a minimum of 3 years experience.
Each comfort advisor shall be trained in proper service and installation of water heaters and other equipment.
Every employee shall maintain that the customer is “always right.”
Each employee will do whatever is necessary to resolve any client’s concerns.
Every employee shall act honestly and work with integrity while serving on our team.
Employees shall never use profanity or tobacco in the presence of customers. (A $100 fee shall be paid to the customer if profanity or tobacco is used in their presence).

Every employee is required to take a drug test.
Every employee must be screened with a background check.
Every employee must pass an INS verification.
Employees will be subject to random drug tests at any time.
Smoking is not allowed in or around customer’s residences, company property, or company vehicles (or whenever in uniform).
Employees must be conscious of cigarette odors that linger on the body and must use an odor neutralizing spray to mask the smell.
Alcoholic beverages are strictly prohibited while on duty.

Every employee will adhere to our company dress code/appearance policy.
Technicians will wear a white shirt embroidered with the Overall Plumbing logo—properly identifying them as Overall employees— and blue pants.
Only clean, pressed, and properly fitted business attire shall be acceptable.
Hair should be clean, combed, and neatly trimmed. Shaggy, unkempt hair is not permissible.
Good personal hygiene must be maintained.
Body art (tattoos) must be covered at all times.
Piercings are not allowed on the face or in the mouth.